All FAQs | Fairever - Artisanal Gold

Frequently Asked Questions

You can also browse the topics below to find what you are looking for.

About the Products

Question: How exactly is fair trade gold different from conventional gold?

Question: How can you be certain that the gold comes from certified mines?

Question: How does your supply chain look like?

Question: Which mines does Fairever source from?

Question: How do I find jewelers that offer Fair Trade gold or silver jewelry?

Question: Are there any differences in quality?

Question: Can I trace which mine my gold came from?

Question: Are all products certified?

Question: How do I recognize Fairtrade gold bars or coins?

Question: How can I be certain that the gold is genuine?

Question: Do Fairtrade gold mines also use chemicals?

Question: So which is better, Fair Gold or recycled gold?

Question: Is small-scale mining better than large-scale mining?

Question: Why does gold need to be mined further? Isn't there enough gold already?

Fairtrade and Fairmined

Question: What is the difference between Fairtrade and Fairmined?

Question: Fairmined Eco Gold vs. Fairmined Gold?

Question: What are the differences between your silver products?

Question: Who is behind the Fairtrade and Fairmined seals of approval?

Question: What are the premiums used for?

Question: Can we buy Fairmined chains without a Fairmined license?

Question: Do you have Fairtrade Eco Gold?

Question: Do you know if Fairtrade also pays attention to the environmental dimension in the mines? Which points of attention does Fairtrade bring to the environment in the mines where you buy gold?

Question: Are you in direct contact with Fairtrade-certified gold mines?

Question: Do you have any photos or testimonies from the people in the mines that you can share with us on our networks?

Question: How many Fairtrade-certified mines are there in the world?

Question: Do you have any statistics to share with us on the number of g/kg of Fairtrade and Fairmined gold sold worldwide? Are these numbers increasing per year?

For Jewelry Designers

Question: Are the semi-finished products and ingots delivered with a certificate?

Question: Are the alloying metals also completely fair traded?

Question: Can I order other Gold or Silver items from you that are not listed on the website? I need them to make jewelry.

Question: Reverse Charge

Question: Why is the price higher than the listed price of gold or silver?

Question: Does the displayed price include taxes?

Question: Can the price still change after I have ordered?

Question: What is the price difference between Fairtrade or Fairmined certified gold and conventional gold?

Question: If I resell my Fairtrade gold, will I get a higher price?

Question: Is there a minimum order value?

Question: Can I also order without a customer account?

Question: Can I add anything to my order after I place it?

Question: Why can't I revoke my order?

Question: Can I place an order immediately?

Question: How long does it take to activate my business account?

Question: Are there minimum order quantities?

Question: Which payment methods does Fairever accept?

Question: Can I transfer the amount over several days?

Question: Can I have a third party make the transfer?

Question: Within what time period must I pay?

Question: Can I do my payment in cash?

Question: Can I buy the products anonymously?

Question: Is it possible to pay after I have received my delivery?

Question: Can I pay for my order by cash on delivery?

Question: I have ordered and my payment say "post-payment", when do I have to pay?

Question: What will happen if I do not pay for my order?

Question: Do you also buy scrap gold or silver?

Question: Is my shipment insured?

Question: Are there any additional costs for international shipping, e.g. customs duties?

Question: Where is my order?

Question: What happens if my package gets lost?

Question: Will I receive a tracking link?

Question: Who is able to accept my shipment?

Question: Can you ship multiple orders in one package?

Question: Can I have my order delivered to a different address?

Question: Do you also deliver to packing stations?

Question: How long is the delivery period?

Question: Do you have a retail outlet?

Question: Is it possible to contact you personally?

Question: Are you the direct importer of the gold?