Pre-payment by bank transfer
Private customers (only bars, coins): Please transfer the full amount stated in the order confirmation email within 3 working days by bank transfer. You'll receive the payment instructions via email. We'll ship after receipt of payment and inform you accordingly via email.
Business customers: If you're new with us or your credit limit is exceeded, you'll pay in advance. Please pay only when you receive the proforma invoice (in PDF format). Then please pay within 3 business days by bank transfer. Our bank details are mentioned or linked on the proforma invoice.
Post-payment by bank transfer
Business customers: Recurring business customers can usually buy from us on account (depending on the value of goods). We will ship your order as soon as it is ready and inform you accordingly by email. Please pay only when you receive the final invoice (in PDF format). Then please pay within 3 working days by bank transfer. Our bank details are mentioned or linked on the invoice.
Currencies & accounts: You can place your order in EUR, CHF, GBP, USD or AUD currency. We offer local bank accounts for each of these currencies. You simply pay by SEPA or local bank transfer if you transfer from Germany, another SEPA country (European Union, Norway etc), Switzerland, UK, USA or Australia. Alternatively, you can also use the international SWIFT network.
Digital documents: We send invoices and delivery notes by email only. There are no paper versions in the package. You can find the order number in the order confirmation, on the invoice, delivery note, shipping label and each product label, so you can easily match documents and goods.
Different account holder: If the account holder and the recipient of the goods do not match, we'll investigate the matter for security reasons. Due to this, there might be delays.