Shipping methods

1) Collection

You're welcome to pick up your order personally, free of shipping costs, from us in Leipzig, Germany, after prior bank transfer or against cash payment on the spot. Please let us know at least 3 working days in advance. Since we normally ship from a secure central warehouse, we must first transfer the ordered goods internally for pick-ups in Leipzig. If you are interested, this could be nicely combined with a chat over a cup of coffee.

2) Shipping

Courier services: We ship your valuables exclusively with renowned courier services, usually UPS or FedEx. The more valuable the goods, the faster the transport ("Express") and safer the delivery ("signature required"). We bear these additional costs because a safe and smooth delivery is in our own interest.

Delivery on specific days: If you can receive the delivery only on certain days, please note this in the comment field at the checkout. We'll then give our best and try to coordinate this with the courier service.

Delivery address: You can enter or select an alternative delivery address in the order process. The recipient should be the same as the holder of the bank account from which the transfer is made.

Insurance of goods: We cover the risk of loss of the goods in transit until delivery. If the value of the goods exceeds 10,000 EUR, the shipment may be divided into multiple packages. The sender printed on the address label is neutral and the packaging and form of delivery don't in any way indicate the valuable content. Neither delivery staff nor neighbors should get curious. With values over 60,000 EUR we might engage a high-value transport company, after coordinating with you.

International shipments: Duty-free shipping within the European Union runs very smoothly. For shipments to destinations outside the European Union, we take care of (and pay for) all formalities related to the export. We work with electronic customs declarations, which should make the process as easy as possible. With regards to the import into your country, you as the recipient are responsible for any necessary formalities and payments of customs duties, taxes and fees. Please provide us with your EORI or customs number and your UPS and FedEx account numbers (if available). This helps the authorities and shipping company to identify you, which will speed up the import customs clearance process.

Shipping times

Standard & Express: With values of up to 500 EUR (excl. VAT), we usually ship by UPS Standard, over 500 EUR usually by UPS Express Saver and over 3,000 EUR usually by UPS Express 12:00 (same delivery day as "Saver", but delivery by 12 noon). The costs as well as the usual shipping times (working days, Monday to Friday) can be found in the table below. If you wish to "upgrade" your shipping method without reaching the corresponding value (see above), please note this in the comment field at the checkout; we'll charge 10 EUR extra.

Manufactured items: Please note that not all items and amounts are ready for immediate dispatch. If articles need to be manufactured, this usually takes 2-5 working days. The dispatch takes place as soon as the order is complete.

Shipping confirmation: Usually we'll inform you in time about the completed shipping and the parcel tracking number of the courier service.

Shipping costs

All inclusive: Our shipping costs include freight costs (UPS / FedEx), transport insurance, sustainable packaging (very strong FSC-certified cardboard, paper mailing tape with strong plant starch-based adhesive, etc.) and general administration.

COUNTRY

Shipping costs (excl. VAT)

Minimum order
value

Free shipping from...

Shipping time -
"Standard"

Shipping time -
"Express"

ZONE 1 14.00 EUR 0.00 EUR 2,000.00 EUR 1-3 days 1 days
Germany          
United Kingdom          
ZONE 2 19.00 EUR 0.00 EUR 2,000.00 EUR 2-3 days 1 days
Austria          
Belgium          
France *)          
Luxembourg          
Netherlands          
ZONE 3 24.00 EUR 0.00 EUR 2,500.00 EUR 3-4 days 1-2 days
Czech Republik          
Denmark          
Finland          
Ireland          
Italy          
Poland          
Slovenia          
Spain          
Sweden          
ZONE 4 29.00 EUR 0.00 EUR 3,000.00 EUR - 1-2 days
Bulgaria *)          
Croatia          
Cyprus *)          
Estonia          
Greece          
Hungary *)          
Latvia *)          
Lithuania *)          
Malta          
Portugal          
Romania *)          
Slovakia *)          
ZONE 5 39.00 EUR 0.00 EUR 3,000.00 EUR 2-4 Tage 1-2 days
Canary Islands          
Liechtenstein          
Monaco          
Switzerland          
USA *)          
ZONE 6 59.00 EUR 1,000.00 EUR - - 1-3 days
Iceland          
Norway          
Russia *) **)          
Turkey *) **)          
ZONE 7 79.00 EUR 1,000.00 EUR - - 2-4 days
Australia *)          
Canada *)          
Colombia *) **)          
Israel          
Japan          
New Zealand          
Peru *) **)          
Singapore          
ZONE 8 129.00 EUR 1,500.00 EUR - - 2-5 days
China *) **)          
Hong Kong          
India *) **)          
Macao *)          
South Africa *) **)          
South Korea          
Taiwan *)          
Thailand *) **)          
United Arab Emirates          


*) Sale only to commercial customers
**) Shipping only to major cities (on request)

General information

Pacel pick-up: Depending on the value and destination of the shipment, delivery to UPS pick-up locations might be possible. However, we do not offer delivery to other pick-up stations, post boxes, post offices or similar.

Company addresses: If you ordered delivery to a company address, delivery will usually be made directly to the normal parcel drop-off point (e.g. reception desk) of this company. We've thereby fulfilled our delivery obligation.

Exceptional locations: We ship to (small) islands, very remote places and special areas only on request. There might be a surcharge. For shipping to German islands, we charge an additional 10 EUR.

Legal details: Please also refer to our Terms & Conditions (in particular § 5). With regard to delivery times and methods of delivery, the general terms and conditions of the respective transport service provider apply.

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